These FAQ are aimed at providing answers to the most frequently asked questions. They do not replace the full acceptance of our Terms and Conditions.
What is a loser?
A loser is a person who has lost an object.
What is an Inventor?
Inventor is the legal term for a person or service who has found an object.
What is the role of France Objects Found?
France Found Objects connects people who have lost an object (the losers) and those who found it (the inventors or the various objects found), around a shared database.
Why do I need to create an account before posting an ad?
The creation of a user account is necessary to contact you if your object, or the owner of an object that you have found, may have been found.
Why do I need to fill in my mailing address?
Some Services of the Found Objects partners convoke the owners by post. Your address allows them to contact you.
Are my details published in my ad?
Your details are NOT published in your ad. On the other hand, they are accessible by the Services of the Objects Found partners. If you have published an announcement of an object that you have found, your details will be communicated to the owner of this object so that he contacts you to organize the return.
Are all found objects from France on France Objects Found?
The ambition of France Objets Trouvés is to offer a unique database by providing a management tool to the lost property services of communities and institutions that manage the public but also private companies. Each site is a partner of our network.
At the moment, all the objects found in France are not on franceobjetstrouves.fr.
If your search on one of our sites does not succeed, you can of course contact the Services of the Found Objects of the municipality or the place in which you lost your object.
I noticed that there are several sites France Found Objects, which is the most suitable for my situation?
The different sites of France Found Objects share a unique database. No matter what site you use, all will help you find an object or an owner!
Where is my ad published?
France Objets Trouvés publish your ad on the site franceobjetstrouves.fr. When you publish an ad on a partner site, the ad is also published on France Objets Trouvés. This maximizes your chances of finding your object or an owner.
Are my details published in my ad?
Your details are not published with your ad. On the other hand, if you have published an announcement of an object that you have found, your details will be communicated to the owner of this object so that he contacts you to organize the return.
What is the difference between franceobjetstrouves.fr and "autresite" .franceobjetstrouves.fr?
Sites of the "otherite" type .franceobjetstrouves.fr are the sites of our network of partners. These services directly publish the objects that are managed by their lost property service. They also make it possible to take notice of the announcements of loss posted by the Lost users of France Found Objects.
The franceobjetstrouves.fr website aggregates all the other sites. It allows users to post loss and discovery ads. In all cases, the database is unique and shared.
I lost or found an object, what should I do?
If you have lost or found an item, post an ad on this site.
How to publish an ad ?
Your ad will appear on France Objets Trouvés and our network of partners, and you will be notified if an item that matches your search is found.
The ads I see have hidden features, why?
Some features, as well as photos, are hidden when viewing an ad. This allows of course not to give access to the full description of an object to a person who would not be the owner.
If it is your object, the matching algorithm of France Objets Trouvés will allow you to get in touch with the person who found it.
My ad was rejected, why?
France Objects Found may perform some random checks before you fully publish your ad. They relate in particular to the content of additional description fields or circumstances that must correspond to the good practices of the service.
If we consider your ad inappropriate, we will send you a notification email so that you can modify it without delay.
I get several results when I do a search, why?
France Objets Trouvés may have to propose several results during a search. Indeed, several similar objects may have been lost / found at the same time, your object may have been moved between the moment it was lost and the one where it was found, it can happen several days between the two events, or again the specified characteristics can correspond to several objects. Charge you to check the ads to find your property.
There are no results for my ad, what to do?
If there are no results corresponding to your ad, two solutions: you can return regularly to your ad to perform a manual search by clicking on the link "Search from this ad", or wait for the site to make a search when a matching ad will be published.
If you are looking for your object, we recommend that you return to your ad regularly to start a manual search.
What is the link "Search from this ad"?
You can always go back to your ad and search again for ads that may match and have only been published recently.
What is the link for "More results (moved objects, extended dates)" below the search results table?
You can always go back to your ad and search again for ads that may match and have only been published recently. France Found Objects offers two levels of search results: those that have the best chance of matching your search, and those that could match (your object may have been moved, the date may be wrong ...). If your search is unsuccessful with the first results, you can expand it with "more results".
The correspondence between two ads, what is it?
This is the process by which France Found Objects will identify the objects and verify that the characteristics entered in two ads match. When this is the case, the concordance is validated. When they do not match, it is not.
Is the concordance automatic or manual?
The system can offer you ads that match yours, but you must always validate this match. Moreover, on the main site, each concordance is subject to validation.
Is the concordance 100% safe?
The concordance can not be 100% secure as France Found Objects is dependent on the information entered by users of the service. It nonetheless constitutes a strong index of correspondence between two advertisements. This is why it is always up to the likely owner or the Service des objets Found Partners to make the final decision.
How can I make sure that this is my object?
When a correspondence is made, it is appropriate to the owner of the object or the service of the found objects (according to the indications which you receive by mail) to make contact to make sure that it is indeed the good identified object in the found object announcement and in the lost item announcement.
I have identified my object in an object ad found, which coordinates will I get?
Once you have confirmed that you have identified your object, and that you have settled the potential connection fees, you will obtain the name and e-mail address of the person who found your object.
How much does it cost to publish an ad?
The publication of an ad is free. However, you may have to pay the flat fee imposed by the lost property service of the partner in question.
Is it possible to put my ad in value or at the top of the list?
It is not possible to highlight your ad. This is the only search for an object or owner that allows you to access your ad: ads are not intended to be classified.
What is the management fee?
These are the fees imposed by the partner's lost property service so that you can proceed with the return if your object is found. If this is not the case, you will be refunded. All our partners do not charge a flat fee.
What is the optional reward?
The Loser may wish to offer a reward of the amount of his choice to the Inventor to encourage him to do everything possible to ensure that the object returns to him. The owner will give it to the inventor at the time of the return of his object.
If a loser indicates an optional reward lower than the management fee imposed by the service having found its object, it will be obliged to pay the amount of management fees. A loser may also offer a larger sum than the partner's management fees.
How is the restitution of the object organized?
The restitution of the object is organized directly between the Loser and the Inventor or the Service of the Found Objects partner who holds the object. France Objects Found does not intervene in the organization of this restitution.
I recovered my object but it is no longer in working order, what to do?
France Found Objects, just like the Inventor or the Service of the Found Objects, can not unfortunately guarantee the state of the objects found.
Will the item be sent to me by mail or delivered?
France Found Objects does not intervene in the organization of the restitution of the object. If your object is in the Service of the Found Objects, you will probably have to move. If it is owned by an individual, it is your responsibility to organize the return with him.
Do I have a receipt signed if I return an item?
France Found Objects does not intervene in the organization of the restitution of the object. However, we recommend that you sign a return certificate or send the object with an acknowledgment of receipt to prevent any problem.
